About us

You may like to know .....

We are an original design brand based in Texas, established by a team of illustrators and cat lovers. 

US.shipping only (so far ) 

We use different manufacturers to produce our products, so your order may ship separately. Don't worry if you receive a tracking number only for few items, your order just taking time to complete! If you have any concerns or questions please get in touch with us anytime at info@bittersweetillustration.com 

Processing time 

Your order usually takes 4-5 days to fulfill and 6-10 days to deliver  Holiday season process time may longer than usual. 

Return & Exchange 

All of our orders are sold by print on demand. We don't accept returns, exchanges, or cancellations once your order has been fulfilled. Return and exchange service is only available for damaged and flawed products. Please contact us if you have any problems or questions with your order. 

Please note: All order-related issues must be reported within 60 days of the shipping date. We are unable to take responsibility for any lost or problematic packages reported after this period.

For any questions, business collab & concerns please contact 

info@bittersweetillustration.com (MON-FRI 10AM-6PM CT)